What a Bad Customer Service Experience Reminded Me

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Last weekend, I had one of those awful customer service experiences. It was a 30 minute phone call to our cellular service provider that ended badly. It was clear we were not going to come to a resolution, so the customer service manager hung up on me. I was trembling mad when I told husband about it. I mean, she hung up on me! Not only was she not going to do anything about their mistake but she hung up on me. My feathers were ruffled. I chewed on it all day. By the end of the day, I had a plan for how I would live my life without a cell phone. I would get a landline and a tracfone, maybe something old-fashioned like a rotary phone. There. That’ll show them. HA! As if… Continue reading “What a Bad Customer Service Experience Reminded Me”

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